AML compliance for commercial property agencies.

     

Run a consistent, auditable compliance process

     

Surga Central helps commercial property teams embed Anti-Money Laundering workflows directly into the CRM, so compliance becomes a repeatable part of every deal — not a last-minute scramble.

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Make compliance a workflow, not paperwork

     

Commercial property transactions move quickly and involve multiple parties, changing circumstances and tight deadlines. Surga Central helps you stay in control with a structured process that supports your team day-to-day and stands up to internal review.

The compliance pillars Surga Central supports

KYC with a clear risk process

Standardise how your team assesses risk from the start.

 

  • Capture KYC details consistently at contact, company and deal level
  • Record risk level and key risk indicators aligned to your internal policy
  • Flag higher-risk contacts, including Politically Exposed Persons (PEPs)
  • Create bespoke fields so the risk model matches your workflow

 

Outcome: A consistent approach to risk that’s visible, trackable and easy to manage across offices and teams.

 

Conduct customer due diligence

Keep everything linked to the right client and deal — in one place.

 

  • Structured CDD checklists and tasks tied to the transaction
  • Upload and store supporting documentation against the correct record
  • Capture ownership/relationships, parties and roles across complex deals

 

Outcome: Your team follows the same steps every time, with evidence stored where it belongs.

 

Perform ongoing CDD

Compliance doesn’t stop after onboarding. Surga Central helps you maintain oversight throughout the lifecycle.

 

  • Track ongoing checks and follow-ups as part of the live deal workflow
  • Log changes in circumstances and maintain a clear history of updates
  • Use automated alerts so reviews don’t quietly drift overdue
  • Keep escalations and approvals structured for higher-risk matters

 

Outcome: Ongoing monitoring stays visible, without relying on memory, spreadsheets or chasing emails.

 

Keep information confidential while making outcomes visible

Protect sensitive information without blocking the team from doing their job.

 

  • Restrict access to confidential CDD information and documents (role-based visibility)
  • Maintain accountability with controlled access and clear responsibility
  • Support consistent behaviour across teams while keeping sensitive data contained

 

Outcome: The right people see the right level of detail — and everyone can see what stage the compliance process is at.

 

 

Automated overdue alerts with colour-coded status

Surga Central uses a simple visual system so your pipeline tells you what needs attention:

 

  • Green = done
  • Yellow = close to overdue
  • Red = overdue

 

This helps administrators and managers prioritise follow-ups instantly, especially on higher-risk matters.

 

Configurable to your agency

No two agencies run compliance in exactly the same way. Surga Central lets you tailor the system to match your policies and reporting requirements:

 

  • Create bespoke fields for KYC, CDD, approvals, risk indicators and internal notes
  • Standardise dropdowns and field rules to improve data quality
  • Adapt workflows by office, brand, country or team where needed

 

Ready to find out more?

     

See how Surga Central supports risk processes, customer due diligence, ongoing CDD and confidential outcomes — in one easy workflow.

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